Terms of Service

Welcome to Oaks Coffee Co. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service.

1. General

This website is operated by Oaks Coffee Co. (“Oaks Coffee Co.”, “we”, “us” or “our”). Our online store is powered by Shopify.

These Terms apply to all visitors, users and customers of our website. By using our website or placing an order, you agree to these Terms and our Privacy Policy.

2. Products

We make every effort to ensure that our product descriptions, images and information are accurate. However, actual product colours, packaging and appearance may vary slightly from what is shown online.

Coffee is a natural product and flavour, aroma and appearance may vary between batches, harvests and roast dates.

We reserve the right to modify, discontinue or limit the availability of any product without prior notice.

3. Orders

All orders placed through our website are subject to availability and acceptance by Oaks Coffee Co.

We reserve the right to cancel or decline an order where necessary, including in cases of incorrect pricing, product availability, suspected fraudulent activity or other circumstances beyond our control.

Please check your order carefully before completing payment. Once an order has been processed, we may not be able to accommodate changes or cancellations.

4. Prices and Payment

All prices displayed on our website are in Singapore Dollars (SGD) unless otherwise stated.

Prices, promotions and discounts may be changed or withdrawn at any time without prior notice.

Payment must be made in full at the time of purchase unless otherwise stated. We reserve the right to correct any pricing or product information errors and, where applicable, cancel affected orders.

5. Delivery

We deliver to locations specified at checkout.

Delivery times provided on our website are estimates only and may be affected by factors outside our control, including courier delays, weather and other unforeseen circumstances.

Please ensure that the delivery address and contact details provided are accurate. Oaks Coffee Co. is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

6. Refunds, Returns & Exchanges

All refunds, returns and exchanges are subject to our Refund & Return Policy.

Due to the nature of our products, opened or used food and beverage products may generally not be eligible for return or exchange unless the product is defective, damaged or otherwise covered under our applicable policy.

If you receive an incorrect, damaged or defective product, please contact us as soon as possible with your order details and supporting photographs.

7. Promotions

Promotions, discounts and promotional codes may be subject to additional terms and conditions.

Unless otherwise stated, promotions cannot be combined with other offers, exchanged for cash or applied to previous purchases.

We reserve the right to modify or terminate any promotion at any time.

8. Intellectual Property

All content on this website, including our name, logo, photographs, graphics, product descriptions, designs and other materials, belongs to Oaks Coffee Co. or our respective licensors.

You may not reproduce, modify, distribute, publish or commercially use any of our content without our prior written permission.

9. Third-Party Services & Links

Our website may contain links to or use services provided by third parties, including payment providers, delivery partners and Shopify.

We are not responsible for the content, availability or practices of third-party websites or services.

10. Website Use

You agree not to misuse our website or use it for any unlawful purpose, including attempting to gain unauthorised access, interfere with website operations, introduce malicious software, or conduct fraudulent activities.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been breached.

11. Personal Information

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable Singapore laws.

Our online store is powered by Shopify, and certain information may be processed by Shopify and other service providers in order to process payments, fulfil orders, provide delivery services and operate our website.

12. Limitation of Liability

To the fullest extent permitted by Singapore law, Oaks Coffee Co. will not be liable for any indirect, incidental or consequential loss arising from your use of our website or purchase of our products.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable Singapore law.

13. Changes to These Terms

We may update these Terms from time to time. The latest version will always be published on this page.

Your continued use of our website after any changes are published constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of Singapore.

Any dispute arising from these Terms or your use of our website shall be subject to the jurisdiction of the courts of Singapore.

15. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Oaks Coffee Co.
Email: hello@oakscoffeeco.com