Refund policy

Return & Refund Policy

At Oaks Coffee Co., we take care to ensure that your orders reach you in good condition. If you are not satisfied with your purchase, please refer to our return and refund policy below.

1. Returns

We offer a 7-day return policy, which means you have 7 days from the date you receive your order to request a return.

To qualify for a return, items must be unused, unopened and in their original packaging. Proof of purchase is required.

To request a return, please email hello@oakscoffeeco.com with your order details.

All returns must be approved before being sent to:

Oaks Coffee Co.
619H Bukit Timah Road
Singapore 269728

Once your return is approved, we will provide instructions for returning your item. Returns sent without prior approval will not be accepted.

2. Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive an incorrect, damaged or defective item, contact us as soon as possible at hello@oakscoffeeco.com with your order number and supporting photographs.

We will review your request and arrange an appropriate resolution.

3. Non-Returnable Items

Due to the nature of our products, we do not accept returns for:

Opened or used coffee beans, matcha and other food or beverage products.
Perishable goods.
Customised or special-order products.
Sale items and gift cards.

This does not affect your rights under applicable Singapore consumer protection laws, including in cases of defective or non-conforming products.

4. Exchanges

We do not offer direct exchanges.

If you wish to exchange an eligible item, please request a return. Once your return has been approved, you may place a new order for your preferred item.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.

If approved, refunds will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

If you have not received your refund within 15 business days of approval, please contact us.

6. Return Shipping

For returns due to a change of mind, return shipping costs are the customer's responsibility unless otherwise agreed.

For incorrect, damaged or defective items, we will assess the issue and arrange an appropriate resolution, including return shipping where applicable.