Shipping policy

Shipping Policy

We currently offer delivery within Singapore for orders placed through our online store.

For international orders, please contact us at hello@oakscoffeeco.com and we will get back to you with the available shipping options and rates.

1. Processing & Dispatch

Orders are generally processed and dispatched within 3–5 working days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next working day.

During peak periods, promotions or festive seasons, dispatch may take slightly longer. We will do our best to keep you informed of any significant delays.

2. Delivery

Delivery is handled by third-party courier partners.

Once your order has been dispatched, delivery is generally expected within 1–3 working days, depending on the delivery address and courier availability.

Delivery times are estimates and are not guaranteed.

3. Delivery Address

Please ensure that your delivery address and contact details are accurate when placing your order.

We are not responsible for delays, failed deliveries or additional delivery charges resulting from incorrect or incomplete information provided by the customer.

If you need to change your delivery address after placing an order, please contact us at hello@oakscoffeeco.com as soon as possible. We cannot guarantee that changes can be made once an order has been dispatched.

4. Failed or Missed Deliveries

If a delivery attempt is unsuccessful due to the recipient being unavailable or an incorrect address being provided, additional delivery charges may apply for re-delivery.

Please ensure that someone is available to receive the order where necessary.

5. Damaged or Missing Orders

Please inspect your order upon delivery.

If your order arrives damaged, is missing an item or you receive the wrong product, please contact us at hello@oakscoffeeco.com as soon as possible, preferably within 48 hours of delivery, with your order number and photographs where applicable.

We will review the issue and arrange an appropriate resolution.

6. Delivery Delays

While we work with our delivery partners to ensure orders arrive on time, Oaks Coffee Co. is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, public holidays or other unforeseen circumstances.