Privacy Policy

Oaks Coffee Co. (“Oaks Coffee Co.”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, place an order, create an account, contact us or otherwise interact with us.

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

• Your name and contact details, including email address, phone number and delivery address.

• Billing and payment information.

• Order and transaction details, including products purchased, returned or cancelled.

• Information you provide when contacting us or submitting reviews or feedback.

• Information about how you use our website, including your IP address, browser, device and website activity.

• Information collected through cookies and similar technologies.

Payment information is processed through our payment providers and Shopify. We do not generally have access to your full payment card details.

2. How We Use Your Information

We may collect and use your personal information to:

• Process and fulfil your orders and payments.

• Arrange delivery and provide customer support.

• Manage your account and communicate with you about your orders.

• Process returns, refunds and exchanges.

• Improve our website, products and services.

• Understand customer preferences and website usage.

• Send promotional or marketing communications where you have consented to receive them.

• Detect and prevent fraud, misuse or other unlawful activity.

• Comply with our legal and regulatory obligations.

We only collect, use or disclose personal information for purposes that are reasonably appropriate and permitted under applicable Singapore laws.

3. Marketing Communications

If you choose to subscribe to our marketing communications, we may send you information about our products, promotions, events and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email or by contacting us at hello@oakscoffeeco.com.

Where required under Singapore law, we will obtain the appropriate consent before sending direct marketing communications.

4. Cookies

We use cookies and similar technologies to operate our website, remember your preferences, understand how customers use our website and improve your shopping experience.

You may adjust your browser settings to refuse or restrict cookies. Some parts of our website may not function properly if cookies are disabled.

5. Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our business, including:

• Shopify, which provides our e-commerce platform.

• Payment providers.

• Delivery and logistics providers.

• Website, technology and analytics service providers.

• Marketing and advertising service providers.

• Professional advisers and service providers where reasonably necessary.

• Government authorities or other parties where required by law.

These parties may process your information on our behalf and are expected to handle your information appropriately.

6. Shopify

Our online store is powered by Shopify. Shopify may collect and process information about your use of our website in order to provide and improve its services.

Information submitted through our website may be processed by Shopify and other service providers in countries outside Singapore.

For more information about how Shopify handles personal information, please refer to Shopify's privacy policy.

7. Overseas Transfers

Some of our service providers may be located outside Singapore. Where personal information is transferred outside Singapore, we will take reasonable steps to ensure that the information receives a standard of protection comparable to that required under Singapore's PDPA.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including fulfilling orders, providing services, maintaining business records and complying with legal or regulatory requirements.

When personal information is no longer required, we will take reasonable steps to dispose of or anonymise it.

9. Access and Correction

You may request access to the personal information we hold about you or request that inaccurate information be corrected, subject to applicable laws and reasonable verification requirements.

To make a request, please contact us at:

hello@oakscoffeeco.com

We may need to verify your identity before processing your request.

10. Security

We take reasonable steps to protect your personal information from unauthorised access, collection, use, disclosure or similar risks.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing them with your personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services or applicable laws.

The latest version will always be published on this page, together with the updated date.

13. Contact Us

If you have any questions about this Privacy Policy, our handling of your personal information, or wish to make an access or correction request, please contact us at:

Oaks Coffee Co.
619H Bukit Timah Road
Singapore 269728
Email: hello@oakscoffeeco.com